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FAQFrequently asked questions
Our system is simple to access and use, but you may want to know more. Here are the questions we're asked most often.
What Escavox device is best for me?
There's a device for every kind of shipment, so you can match the tracker to the load. Here's a quick guide:
| Device | Best for | Real-time data? | Battery & life |
|---|---|---|---|
| Escavox G6+ | All shipments, including complex air, sea and land journeys with many legs. Always-on, so it's recording before dispatch, ideal for large export facilities where a manual start could be missed. | Yes | Up to 5 months per charge, rechargeable · 2-year shelf life |
| Escavox G6 | Complex air, sea and land journeys with many legs, with an on-device display to confirm status at each handover. | Yes | 120 days · 2-year shelf life |
| Escavox G4 | Works well for closed-loop networks. | Yes | 120 days, multi-use |
| Escavox USB | A simple report when you don't need live tracking. | No, PDF & CSV on plug-in | 1 year once activated · 2-year shelf life |
Not sure which fits your commodity and route? Talk to our team and we'll recommend one. See the full range →
How do I log in?
Sign in to My Tracks™ at mytracks.escavox.com, or tap Login in the menu above. Prefer your phone? Download the Escavox app and sign in with the same details. Forgotten your password? Use the reset link on the sign-in page, or contact us and we'll help you back in.
Do I need to switch the device on?
It depends on the device. The G6+ and G4 are always-on, so they're already recording before they reach your shipment and can't be left switched off. The G6 and Escavox USB are started by hand: a quick long-press of the start button before you pack them with the load. It takes seconds, and where there's a display it confirms the device is recording.
What does it record, and how accurate is it?
The real-time trackers (G6+, G6 and G4) record temperature, humidity, light, movement, shock and location. Temperature is accurate to ±0.3°C and humidity to ±3%, from -20°C to +65°C. The Escavox USB logger records temperature to ±0.3°C across a wider -30°C to +60°C range, so there's an option to suit chilled and frozen produce alike.
When can I see the data?
With the real-time trackers (G6+, G6 and G4), straight away. Using global mobile connectivity (5G/4G with 2G fallback), the device streams data as your product moves, viewable on any PC, phone or tablet, wherever you are. The Escavox USB logger isn't live: it creates PDF and CSV reports the moment it's plugged in, with no software to install.
How long does the battery last?
It varies by device. The Escavox G6+ runs for up to 5 months on a single charge and is rechargeable. The Escavox G6 and the multi-use Escavox G4 last 120 days, with the G4 recharged and re-deployed across many journeys. The Escavox USB runs for about a year once activated. The G6+, G6 and USB each have a 2-year shelf life; the G4 is multi-use.
Can I use it for air freight and export?
Yes. The real-time trackers (G6+, G6 and G4) have a Flight-Safe Mode that meets IATA regulations, and they're PPECB certified for fresh produce export, including EU citrus. The Escavox USB logger is FDA 21 CFR Part 11 compliant for regulated reporting.
What happens to the device after a journey?
It depends on the device. The reusable G4 is returned from the destination and goes back into the Escavox pool for its next journey, earning a returns rebate and keeping plastic out of landfill. The single-use G6+, G6 and Escavox USB aren't returned, and are recycled responsibly at end of life.
Is my data secure? Are there platform fees?
Your data is collected and stored on a secure platform, and there are no platform fees. You get unrestricted access to your data and performance metrics, and you can choose to share it with supply chain partners inside the same secure environment.
How do I get started?
Get in touch and our team will set you up, sending devices to your pack locations already configured to your commodity and temperature profile. It's quick, there's no capex and no technical work at your end. You could start tracking tomorrow.
I'm holding a tracker. How do I check its data?
Download the Escavox app and use Scan a tracker, or get your data at scan.escavox.com. Not sure which shipment it belongs to? Contact our team and we'll point you to the right dashboard.
Still have questions?
Talk to our team