frequently asked questions - faqs
Am I buying a service or a data logger?
You are buying a service which provides information about the journey your product takes through the supply chain - giving your product 'a voice'. You can easily access the information by logging onto our Escavox online platform. Our simple dashboards show details of individual journeys and insights and trends over multiple journeys . We supply you with a Blue Box tracker to place in your shipments. blue boxes are re-usable, remain the property of Escavox and we redeploy them as soon as they are returned to us.
What is a Blue Box? What does it record? When is the data available?
The Blue Box is the name we give our recording device. It logs time, air temperature and location. Blue Boxes are smart and their recording parameters can be adapted based on the type of product they are tracking. Data from each Blue Box is transmitted and uploaded in near-real time to the Escavox platform so you can see the temperature conditions to which your product is exposed and the time that product has spent in each leg of the chain. The Blue Box continuously tracks and records data along the supply chain all the way to the designated end point. Each Blue Box creates a unique journey which will be assigned to your account upon purchase.
How many Blue Boxes do I need to use?
Given the variability of temperature across pallets, we recommend one Blue Box is used per pallet for highly perishable, high value product. Where temperature and time management are not as critical, the number of blue boxes can be reduced accordingly.
Will Blue Boxes work in all situations?
At this time we only recommend our services (and the use of Blue Boxes) for land transport in the Australian market. We are currently trialling new technologies for export journeys via air and sea freight. If you would like to be involved in an international freight trial please contact us.
Do I need to return my Blue Boxes?
Yes, Blue Boxes are required to be returned to Escavox for re-use. This allows us to offer competitive pricing and minimise our envirnmental impacts.
There are various return options:
Certain retailers are set up to return the Blue Boxes directly to us, once it is recieved in store.
If your product is destined for non-retail markets or non-particiapting retailers, we will work with you and your supply chain partners to develop a suitable return mechanism
If you have Blue Boxes in your possession that will not be used, we reuire these to be returned to us.
What is our approach to technology?
We use a range of technology to deliver the best service to you.
For temperature, time and location tracking we use the best 'fit-for-purpose' technology' that economically delivers the information you need. Our hardware team are continuously working on optimising the blue boxes to work in all conditions and locations to maximise ease of use and data availability.
Our data engineers and scientists are dedicated to providing an efficient, secure and stable data platform with a user-friendly and insightful interface.
Do I own my data? Who can see and use my data?
Yes, you own your data. Only those people to whom you provide access (login details) or specific permission can see it.
We encourage the sharing of data between participants in your supply chain, so all parties can work togehter to maximise the quality journey of your product and deliver the freshest possible product to the consumer.
We also request that our data engineers and scientist are able to access your data, so we can improve underlying analytics and algorithms specifically to improve the service we offer you.
What does it cost?
We have developed a business model that ensures we are very competitive. For more information contact firstname.lastname@example.org.
How do I find out more?
Contact Escavox at to see if our solutions are right for your business.
quality produce has a voice